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Craft Your PACS
 It's All About the Service

 

WHAT MAKES ROCOVIEW SERVICE AND SUPPORT SO GOOD?

Our service and support team is comprised of personable, conscientious, knowledgeable, service-oriented trained computer experts who are proud to serve on the ROCOVIEW team.  The ROCOVIEW service motto is:  ?There is no stupid question.?  Your job is to use our equipment and tell us when you are not satisfied.  Our job is to maintain your equipment and keep you satisfied.   We take our job personally and take pride in a job well done.

We service and support all equipment we sell.   Instead of having to contact, wait for, and deal with 10 different vendors pointing fingers at each other, you only need to know the one number for ROCOVIEW service & support.  If WE can't get it working, WE will deal with the vendors to get it working.

When your system goes down, you need to be back up ASAP. As a practicing Radiologist, I know first hand the feeling when I can't read studies.  ROCOVIEW engineers the systems to be readily accessed remotely. Almost every potential question or problem can be addressed by our service team over the phone or internet. This means not having to wait for and pay for a service person to come out. But when you need one, we're there.  With ANYTIME support, you can pick up the phone and immediately talk to a trained medical networking expert.  SAME DAY and NEXT DAY support allow you to directly page our trained medical networking expert.

This is how ROCOVIEW keeps its service contract prices so low.  Onsite repairs are uncommon and therefore we can save the customer money by only charging for each onsite visit as they happen rather than artificially inserting the cost of many onsite visits into the service fee.

ROCOVIEW offers three levels of support and service to suit your needs - ANYTIME, SAME DAY, and NEXT DAY. Please ask about the details describing each level of service.

Greg Rose, MD, PhD

  • Dial-Up Support - Service Through The Internet
  • Onsite Support
  • Direct Phone Calls
  • Email/Pager Access
  • Around The Clock Access To A Technician
  • Regular Hardware And Software Maintenance
  • Virus Updates
  • Windows Updates
  • Radiology Program Updates and Patches
  • Defragmentation
  • Settings Reinstall
  • Monitor Calibration
  • Training Sessions
  • Networking
  • Security
  • Safety
  • Line Drops
  • Installation
  • PACS Development Consultation
  • Home Teleradiology
  • Home Computer Setups And Support

SERVICE CONTRACT ITEMS ANYTIME SAME DAY NEXT DAY
RECOMMENDED SERVICE/SUPPORT CONTRACT
  • For departments that want to be able to pick up a phone and directly talk to a trained specialist who can solve the problem.
  • For busy departments that cannot afford to be down for more than 1 hour.
  • For departments that need rapid answers to all issues regarding software, hardware, and workflow.
  • For hospitals with ICU's, OR's, and ER's.
  • For departments that need to be up and running on weekends, nights, and holidays.
  • For departments that do not have in-house trained staff in the field of PACS
  • For busy departments that have in-house, technical staff that can handle some of the day-to-day issues, but not the more complicated technical issues.
  • For departments that can afford to be down for up to 4 hours.
  • For departments that work weekends but not as much or at all during the evenings.
  • For departments that can wait until morning for service.
  • For departments that only operate during normal business hours.
  • For departments that do not need urgent repair.
  • For departments that can afford to be down until the next day.
  • For departments that have in-house, highly trained technical staff that can handle almost any issue.

    • MONTHLY COST OF SERVICE PER ITEM

    (1/2 price on non-Radiologist workstations)

    		 $800 $600 $400

    REMOTE ONLY SERVICE/SUPPORT PRICES

    (OUTSIDE HOUSTON AREA.  Assumes the customer has access to technical personnel

    or someone with minimal computer competence.

    (1/2 price on non-Radiologist workstations)

    		 $400 $300 $200
    Remote support via the internet Yes Yes Yes
    Onsite networking Yes Yes Yes
    Onsite hardware/software installation, cabling and testing Yes Yes Yes
    Onsite and remote security and safety consultation Yes Yes Yes
    PACS development consultation Yes Yes Yes
    Around the clock access to a trained technician Yes ~ Direct phone call No ~ Pager No ~ Pager
    Availability 24/7/365 7a-5p every day except holidays 7a-5p weekdays except holidays
    Response times Within 10 minutes Within 4 hours Next Day
    Number of free phone service calls per month Unlimited 25 15
    Hourly cost for phone service advisory off contract No charge $100 $125
    Preventative maintenance Monthly At month 6 and 12 of contract -
    Onsite monitor calibration At installation, six months, and one year At installation, six months At installation
    Yearly free site visits 6 3 -
    Trip charge for onsite service in Houston area* $100 $125 $150
    Onsite service charge per hour or part of hour on contract hours in Houston area $150 $200 $250
    Onsite service charge per hour or part of hour off contract hours in Houston area $150 $250 $300
    Copyright © 2003 ROCOVIEW, Inc. - All Rights Reserved.
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